Progent: IT Outsourcing For Small Businesses
Progent, a company that has long been in the business of providing IT outsourcing services, makes the case that outsourcing saves small businesses money and gives them fast, sure access to needed expertise.
“IT outsourcing makes sense for businesses of any size. Outsourcing saves money, provides
fast access to technical experts, controls headcount, and enhances the business value of a
network. However, efficient and affordable IT outsourcing for small businesses requires a
service delivery model dramatically different from that of traditional enterprise service firms.
Ignored by outsourcing providers who focus on super-sized clients, small businesses often
resort to freelance consultants and learn to tolerate inconsistent availability and spotty
technical expertise. Other small businesses discover to their dismay that the mass-market IT
outsourcing arms of computer manufacturers are geared for by-the-numbers solutions to
ordinary problems but have difficulty with the multi-vendor, loosely standardized
environments typical of small businesses.
Progent has spent decades refining the art of IT outsourcing for small businesses. Progent’s
Help Desk model of service delivery provides an ultra-efficient structure for network support
services that range from high-level consulting to emergency desktop troubleshooting.
Progent’s Help Desk model ensures fast response and consistent follow-through, facilitates
problem escalation, simplifies status tracking, and produces thorough service documentation.
Progent has assembled a large team of engineers certified by Microsoft, Cisco, Apple, and
major security associations, allowing Progent to act as a one-stop solution for all key areas of
IT support. Progent leverages extensive remote support experience and advanced
virtualization technologies to drive down costs and expedite solutions, allowing Progent to
offer world-class services that fit small-business budgets.”
